Contact us
If you want to find out more about how to get started with Tyl, need a bit of help getting set up or troubleshooting some problems, our FAQs and videos can help.
Our FAQs might be able to help in the first instance.
- What do I do if my activation code doesn’t work?
- My card machine is unresponsive
- What should I do if I don't receive my daily settlement?
- Will my card machine work without receipt roll?
- I've forgotten my Virtual Terminal username and/or password
- I've forgotten my Tyl Portal username and/or password
- See all FAQs
How to get in touch
Already a customer?
If you can’t find the answer in our FAQs, or need more help, you can give us a call or chat online. We're open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).
To contact us using Text Relay, add 18001 before any of our phone numbers
New customers
If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).
To contact us using Text Relay, add 18001 before any of our phone numbers