Contact us
If you want to find out more about how to get started with Tyl, need a bit of help getting set up or troubleshooting some problems, our FAQs and videos can help.
Our FAQs might be able to help in the first instance.
- What do I do if my activation code doesn’t work?
- My card machine is unresponsive
- What should I do if I don't receive my daily settlement?
- Will my card machine work without receipt roll?
- I've forgotten my Virtual Terminal username and/or password
- I've forgotten my Tyl Portal username and/or password
- See all FAQs
How to get in touch
Already a customer?
If you can’t find the answer in our FAQs, or need more help, you can give us a call or chat online. We're open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).
To contact us using Text Relay, add 18001 before any of our phone numbers
Festive hours:
Tuesday 24th December: 8am to 6pm.
Wednesday 25th December: Closed.
Thursday 26th December: 9am to 5pm.
Friday 27th December: 8am to midnight.
Saturday 28th December: 8am to midnight.
Sunday 29th December: 9am to 5pm.
Monday 30th December: 8am to midnight.
Tuesday 31st December 8am to 6pm.
Wednesday 1st January: 9am to 5pm.
New customers
If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).
To contact us using Text Relay, add 18001 before any of our phone numbers
Festive hours:
Tuesday 24th December: 10am to 3pm
Wednesday 25th December: Closed.
Thursday 26th December: Closed.
Friday 27th December: 10am to 3pm
Saturday 28th December: Closed.
Sunday 29th December: Closed.
Monday 30th December: 9am to 5pm
Tuesday 31st December 10am to 3pm
Wednesday 1st January: Closed.