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Becoming PCI compliant

Becoming PCI compliant

PCI DSS stands for Payment Card Industry Data Security Standard ‒ it's a global information security standard.

If you're a business that stores, sends or processes cardholder data, you'll need to make sure you comply with this standard.

All payments using our terminals, NatWest Tap to Pay or Payment Gateways are securely encrypted using PCI SSC-approved Point-to-Point Encryption (P2PE) by default. However, if we determine that you are subject to additional requirements, you will be provided with Safe Pay, our PCI DSS (Payment Card Industry Data Security Standard) compliance validation service. This service allows you to confirm that your business handles cardholder data securely, as is required by the Payment Card Industry Security Standards Council.

Learn more about PCI compliance.

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If you can’t find the answer in our FAQs, or need more help, you can give us a call or chat online. We're open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).

0345 901 0001

To contact us using Text Relay, add 18001 before any of our phone numbers.



Festive hours:

Tuesday 24th December: 8am to 6pm.

Wednesday 25th December: Closed.

Thursday 26th December: 9am to 5pm.

Friday 27th December: 8am to midnight.

Saturday 28th December: 8am to midnight.

Sunday 29th December: 9am to 5pm.

Monday 30th December: 8am to midnight.

Tuesday 31st December 8am to 6pm.

Wednesday 1st January: 9am to 5pm.

New customers

If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).

0161 605 6626

To contact us using Text Relay, add 18001 before any of our phone numbers.

Festive hours:

Tuesday 24th December: 10am to 3pm

Wednesday 25th December: Closed.

Thursday 26th December: Closed.

Friday 27th December: 10am to 3pm

Saturday 28th December: Closed.

Sunday 29th December: Closed.

Monday 30th December: 9am to 5pm

Tuesday 31st December 10am to 3pm

Wednesday 1st January: Closed.