If you've forgotten your password for your Virtual Terminal, don't worry - it's easy to reset it. Just click on the 'forgotten password' link on the Virtual Terminal login page and you'll have a new password in no time. If you've forgotten your username, give us a ring on 0345 901 0001 and we'll be able to help.
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If you can’t find the answer in our FAQs, or need more help, you can give us a call or chat online. We're open Monday to Saturday 8am to midnight and Sunday 9am to 5pm (bank holidays may vary).
To contact us using Text Relay, add 18001 before any of our phone numbers.
Festive hours:
Tuesday 24th December: 8am to 6pm.
Wednesday 25th December: Closed.
Thursday 26th December: 9am to 5pm.
Friday 27th December: 8am to midnight.
Saturday 28th December: 8am to midnight.
Sunday 29th December: 9am to 5pm.
Monday 30th December: 8am to midnight.
Tuesday 31st December 8am to 6pm.
Wednesday 1st January: 9am to 5pm.
If you have a question about Tyl or want to get a quote, we’re open Monday to Friday 9am to 5pm (except bank holidays).
To contact us using Text Relay, add 18001 before any of our phone numbers.
Festive hours:
Tuesday 24th December: 10am to 3pm
Wednesday 25th December: Closed.
Thursday 26th December: Closed.
Friday 27th December: 10am to 3pm
Saturday 28th December: Closed.
Sunday 29th December: Closed.
Monday 30th December: 9am to 5pm
Tuesday 31st December 10am to 3pm
Wednesday 1st January: Closed.