NatWest and Royal Bank of Scotland mobile app Payment Link Integration

Connecting Tyl to your mobile app

How do I link Tyl to my mobile app?

Select the “Tyl banner” from within the ‘request money’ and ‘payments’ section of the NatWest or Royal Bank of Scotland mobile app. From there you will be asked to ‘sign in’ to link Tyl to your NatWest or Royal Bank of Scotland mobile app. You’ll need to download the NatWest or Royal Bank of Scotland mobile app and hold a Business Current Account or a Business Foundation Account.

I am not a Tyl customer. How can I start using Tyl payment links via my NatWest or Royal Bank of Scotland mobile app?
Select the “Tyl banner” from within the ‘request money’ and ‘payments’ section of the NatWest or Royal Bank of Scotland mobile app. From there you can apply for the Tyl Payment Links. If your application is accepted, your Tyl account will automatically be linked to your mobile app and you can send and manage payment links.

How do I resolve an “Invalid email” error during account verification?

You need to provide the principal email address associated with your Tyl account for the verification process. Using a different email address could cause an error and stop you linking your accounts.

How do I resolve an “Account not supported” error in the mobile app?

You need the Tyl Payment Link service to use this feature within the NatWest or Royal Bank of Scotland mobile app. You can apply for this service via the Tyl Portal or by contacting one of our sales teams.

How do I resolve an “In progress” error in the mobile app?

This means your application is being processed. You will receive an email when your Tyl account have been activated and can be used in the NatWest or Royal Bank of Scotland mobile app. If this error continues for more than 48 hours, please contact our support teams.

How do I disconnect my Tyl Account from the mobile app?

To disconnect your Tyl account, select ‘Unlink Tyl account’ from within the ‘request money’ and ‘payments’ section of the NatWest or Royal Bank of Scotland mobile app.

Please note:

• Unlinking your Tyl account will remove the ability for any future payment requests to be paid by card, apple Pay and Google Pay. Any active payment requests can still be paid before they expire.
• Unlinking won’t close your Tyl account but you’ll loose access to your historical Tyl payment records in the mobile app. To close your Tyl account or access historical Tyl payments requests please log in to the Tyl portal.

I have disconnected my Tyl account from the mobile app. Will I be able to reconnect in the future?

Yes. You can link up again at any time by following the instructions within the mobile app.

Using Tyl payment links in the NatWest or Royal Bank of Scotland app

How I will be charged for using Tyl payment links in the NatWest or Royal Bank of Scotland app?

Current Tyl customers will continue to pay the existing fees associated with the payment links as per their agreement. New customers signing up for Tyl, will have the fees based on the new agreements with Tyl.

For current Tyl customers, your existing Tyl pricing associated with accepting payment links will apply for payments received through your mobile app. Unless otherwise stated, you will find information regarding your existing pricing in the Tyl portal. For new to Tyl customers, these fees will be communicated as part of a competitive quote.

What is the minimum amount supported for payment links?

A payment link can be generated for as little as a penny (GBP 0.01).

What is the maximum amount supported for payment links?

A payment link can be generated for a maximum of £9,999.99 GBP

How can I share the payment link with the payer?

Payment links can be shared via the media apps available on your phone. The most popular ways are via Email, SMS text message or WhatsApp.

Is there a limit to how many payment links I can generated in one day?

There are no daily limits on the number of payment links that can be generated.

How long is a Tyl payment link valid for?

You can choose an expiry date between 5 and 60 days.

Can a partial payment be made through a payment link?

Partial payments are not currently supported through payment links. The payment URL will become inaccessible after an approved authorisation.

Can payment links be paid more than once?

No, Once a payment link has been used and payment approved the payment link will expire and your customer will not be able to use it again to make a second payment

What happens if thepayment link is not paid?

The payment link will expire if it is not paid before the expiry date. Expired payment links cannot be paid. They can be re-sent from the mobile app

Where can I view any payment links I have sent and their status?

You can view any payment links sent and their status from within your NatWest or Royal Bank of Scotland mobile app or from within the Tyl portal

Can I cancel payment links?

Yes, you can cancel any active payment links before they are paid from within your NatWest or Royal Bank of Scotland mobile app.